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NP 4444

Recovery of light-duty vehicles

The NP 4444 standard – Recovery of light-duty vehicles, describes a set of essential requirements for the quick, efficient and quality provision of a breakdown service from the reception of the request, on-site presentation, recovery of the vehicle, equipment, installations, and qualification of human resources, among others.

The breakdown service is designed to move the stationary vehicle to a collection point or repair site.

The main benefits of the implementation and subsequent certification in accordance with this benchmark include:

Increased customer satisfaction vis-à-vis the service provided;

More efficient service;

Better qualification of support teams;

Standardization of operational methods;

Improving the image perceived by the customer and the general public.

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