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NP4445 2

NP 4445-2

Breakdown of light-duty vehicles

The standards NP 4445-1 and NP 4445-2 - Breakdown of light-duty vehicles, basic level and superior level, respectively, describe a set of essential requirements for the quick, efficient and quality provision of a breakdown service from the reception of the request, on-site presentation, decision-making, vehicle breakdown, success rate, and qualification of human resources, among others.

The breakdown service is designed to restart the stationary vehicle under safe conditions.

The main benefits of the implementation and subsequent certification in accordance with this benchmark include:

Increased customer satisfaction vis-à-vis the service provided;

More efficient service;

Better qualification of human resources;

Standardization of operational methods;

Improving the image perceived by the customer and the general public.

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