ISO 9001 is the most widely used management systems standard in the world, and specifies the requirements used as a basis for the Certification of Quality Management Systems.
The new version of ISO 9001 was published on 15 September 2015.
According to ISO 9001, the adoption of a Quality Management System is a strategic decision of the Organization, i.e. taken at the highest decision-making level to serve a specific purpose and to achieve results.
ISO 9001 deals with the core purpose of an organisation by focusing on its ability to meet the needs and expectations of customers and other relevant interested parties, increase their satisfaction and improve the overall performance of the organisation. It contributes to the economic pillar of sustainability, which in turn allows the organisation to have the ability and the means to carry out other sustainability initiatives.
ISO 9001 adopts a process approach that integrates risk-based thinking and incorporates the PDCA (Plan-Do-Check-Act) cycle of continual improvement.
A Quality Management System Certified by APCER can, inter alia, help the organization to:
- Improve its ability to consistently deliver products and services that meet both customer requirements and statutory and regulatory requirements;
- Focus on increasing customer satisfaction;
- Improve the organisation's overall performance;
- Retain and attract new customers;
- Address the risks and opportunities that are relevant to its business objectives;
- Access new markets;
- Provide greater confidence in the design process, planning, production of the product and/or service provision;
- Provide greater awareness and image enhancement in the market and in society in general.
In short, it ensures not only customer loyalty but also promotes the competitiveness and sustainable development of the organisation.