It took 5 years to develop ISO 21001 Educational organizations – Management systems for educational organizations – Requirements with guidance for use. The development of the standard was the responsibility of Technical Committee 288, a group made up of 140 expert members from 44 countries and 14 more “observer” countries. ISO 21001 was introduced in May 2018 and is the first edition of the international standard for management systems for educational organizations.
Through the promotion of a prolonged period of learning, where knowledge and decision-making are encouraged and optimized, education can be the key to a productive society. However, education services vary in quality depending on the institution and organization, and there can be visible disparities. Even well-performing schools and other educational institutions need to assess whether the educational needs of their students and other beneficiaries are being considered and met.
In the corporate world, defining clear objectives and then monitoring and measuring them are relevant factors for evaluating an organization’s success. This is the aim of ISO 21001: to be a management tool which is available to all organizations that provide educational products and services and that are able to meet the expectations of students and other stakeholders.
All requirements of ISO 21001 are generic and can be applied to any organization which, via a study programme, supports the development of skills through teaching, learning or research, irrespective of the type, duration or method of delivery. It can also be used by educational organizations within larger organizations whose primary business is not education, such as vocational training departments, for example. However, it does not apply to organizations which only develop educational products.
If an organization or educational institution wishes to demonstrate its ability to develop and impart skills through teaching, learning or research, and seeks to improve the satisfaction of its learners (students or apprentices), staff (employees and volunteers) and other stakeholders (e.g. parents and guardians) through an effective implementation of a management system for an educational organization, including processess designed to improve the system and ensure compliance with the requirements of students and other beneficiaries, then the answer may be to implement the ISO 21001 standard.
Why implement ISO 21001?
- Alignment of policy, objectives and activities;
- Inclusive and equitable education which promotes social responsibility;
- Personalised teaching and response effectiveness;
- Evaluation procedures and tools to demonstrate effectiveness and efficiency;
- Commitment to quality management practices;
- Culture of improvement;
- Harmonization of benchmarks and criteria;
- Stakeholder involvement;
- Fostering of excellence and innovation.
Market Research Manager